hibajiee | Help Center – Guides, Support and FAQs

Get Help Fast

Most Frequently Asked Questions

Registration

How to Open an Account

Deposit

How to make a deposit

Withdrawal

Withdrawal Rules

Bonus

Offers & Claim Guides

App

Mobile App

Security

Account Security Tips

How does the hibajiee Help Center work?

Getting support from an online betting platform can often feel like a struggle — writing in English, waiting hours, and still not getting a resolution. hibajiee recognized this problem and built a better solution.

Our support team communicates entirely in Bengali. Whether you're from a rural area or not confident in English — no problem at all. Just write to us in Bengali and you'll get a reply in Bengali.

The hibajiee Help Center operates on three levels. First, the guides and FAQs on this page, where you can find solutions to common issues on your own. Second, live chat, where you can speak directly with an agent. Third, email support, for complex issues that need a detailed explanation.

Most issues are resolved within 15 minutes. However, more complex matters — such as account verification or large transaction disputes — are handled within 24 hours.

Help by Topic

Choose the category that matches your issue

Account Management

Everything from Registration to Verification

How to Create a New Account
What to do if you forget your password
KYC Verification Process
Updating Your Account Information
Account Blocked or Suspended

Deposits & Withdrawals

Solutions for all payment-related issues

Deposit via bKash / Nagad / Rocket
What to Do If Your Deposit Is Pending
How to Submit a Withdrawal Request
How long does a withdrawal take
What to Do in Case of a Failed Transaction

Bonuses & Promotions

Help with Offers & Promotions

How to Claim Your Welcome Bonus
How to Complete Your Wagering Requirements
Where to Enter a Promo Code
How to Cancel a Bonus
Tracking Your Referral Bonus

Mobile App

Issues with app download & usage

Android APK Download Guide
App Won't Install — Fix It Here
What to Do If the App Crashes
How to enable notifications
How to update the app

Gaming & Betting

Guide to Playing Games & Placing Bets

How to place a Sports Bet
Getting Started with Live Casino
Bet Cancellation Policy
A Simple Guide to Understanding Odds
How In-Play Betting Works

Security & Privacy

How to Keep Your Account Secure

Enable Two-Factor Authentication
Report a Suspicious Login
Tips for Protecting Your Personal Information
How to Protect Yourself from Phishing
What to Do If Your Account Is Locked

Getting Started Guide for New Members

New to hibajiee? Follow these steps to get started

Opening an account on hibajiee may seem a bit daunting at first, but the whole process only takes a few minutes. Simply register with your mobile number, verify the OTP, and set up your profile. Make your first deposit and your welcome bonus will be credited instantly.

Many people assume KYC verification is a hassle, but at hibajiee it's quite simple. Just take a photo of your National ID or passport and upload it, along with a selfie. Verification is usually completed within 2–3 hours.

1

Register

Sign up with your mobile number or email. Verify the OTP and your account is ready to go.

2

Complete Your Profile

Enter your name, date of birth, and address. Providing accurate details makes verification easier later on.

3

Make Your First Deposit

Deposit a minimum of ৳300 via bKash, Nagad, or Rocket. Your bonus will be added automatically.

4

Start Playing

Head to Sports Betting or the casino — whichever you prefer — and start playing.

Payment Methods & Timeframes

A quick overview of processing times by payment method

Payment Methods	Deposit Time	Withdrawal Time	Minimum Deposit	Minimum withdrawal	Status
bKash	Instant	1–3 Hours	৳300	৳500	Active
Nagad	Instant	1–3 Hours	৳300	৳500	Active
Rocket	Instant	2–4 Hours	৳300	৳500	Active
Bank Transfer	1–2 hours	1–2 Business Days	৳1,000	৳2,000	Active
Crypto (USDT)	15–30 minutes	30–60 Minutes	৳500	৳1,000	Active

Common Issues & Quick Fixes

A few common issues tend to come up when using hibajiee. Most of the time they're minor technical problems you can fix on your own.

Deposit Made But Balance Not Updated

Wait 5 minutes first. If the payment still hasn't come through, take a screenshot and contact us via live chat. Having your transaction ID on hand will help resolve the issue faster.

Unable to log in

If you forget your password, click the "Forgot Password" option. An OTP will be sent to your registered mobile number. Use that OTP to set a new password.

Withdrawal Stuck in Pending

Withdrawals are typically processed within 1–3 hours. If more than 6 hours have passed, please contact support. Delays may occur if KYC verification is not yet complete.

App Won't Open

Restart your phone and clear the app cache. On Android, you'll need to allow installation from "Unknown Sources." Download the latest version and reinstall.

Contact Us Directly

Reach the hibajiee support team through any of the channels below

Live Chat

The fastest way to get help. Chat directly with an agent in Bengali.

Average response time: 2–5 minutes

Available 24/7

Email Support

For complex issues, write in with full details. You can attach screenshots and supporting documents.

support@hibajiee.bet

Response within 24 hours

Telegram Channel

Follow our official channels for the latest offers, maintenance notices, and updates.

Members: 50,000+

Regular updates

All Systems Operating Normally

Deposits, withdrawals, and gaming — all services operational. Last updated: today at 9:00 AM

Play Safe — Learn About Responsible Gaming

Hibajiee believes that betting and casino gaming are purely for entertainment. They should never be seen as a source of income. Please avoid wagering more than you can afford to lose.

Hibajiee's platform includes several responsible gaming tools. You can set daily or weekly deposit limits, and there's also an option to voluntarily suspend your account for a set period of time.

If you feel that gaming is having a negative impact on your life, reach out to our support team right away. hibajiee's responsible gaming team is here to help — without any judgment.

Please note that hibajiee is strictly for users aged 18 and above. Every adult member is responsible for ensuring that minors do not access the platform.

Help Center — Frequently Asked Questions

The most frequently asked questions — answered right here

To create an account, you'll need a mobile number or email address, a password, and your date of birth. The entire registration process takes under 2 minutes. If you plan to make withdrawals, you'll need to complete KYC verification later using your National ID or passport.

Deposits via bKash, Nagad, or Rocket are usually credited instantly. During peak hours, it may take up to 5–10 minutes. If your balance hasn't updated after 15 minutes, contact us via Live Chat with a screenshot of the payment. Having your transaction ID on hand will help resolve the issue faster.

Withdrawals to bKash and Nagad typically complete within 1–3 hours. Bank transfers may take 1–2 business days. KYC verification must be completed before a withdrawal can be processed. Your first withdrawal may take a little longer due to a security check.

To withdraw a bonus, you must first meet the wagering requirements. For the welcome bonus, you generally need to wager 10 times the bonus amount. Once the wagering is complete, the bonus balance moves to your main balance and can be withdrawn normally. You can check your current wagering progress under the "Bonus" section.

Change your password immediately and contact hibajiee via Live Chat. The support team will temporarily lock your account and review any suspicious activity. Reporting quickly helps limit any potential damage. For the future, make sure to enable two-factor authentication on your account.

Yes, you can enjoy the full hibajiee experience on iPhone through your mobile browser. Open the site in Safari or Chrome and save it to your home screen — it works just like an app. For Android, you can download the APK file directly and installation is straightforward.

No, each person may only register one account. Opening multiple accounts under the same identity may result in both accounts being permanently suspended and any balance being forfeited. If you're having trouble with your account, please contact support rather than creating a new one.

Yes, hibajiee's support team assists entirely in Bengali. The team was built with Bangladeshi users in mind. You can type in Bengali or send a voice message — there's no language barrier here.

Hibajiee Help Center — Answers to All Your Questions, Right Here